Job Description
PRIMARY ACCOUNTABILITY:
The Aftermarket Services Manager is responsible for overseeing the Strategic Business Development and Execution of Field Services, Repairs, High Pressure Testing, Customer Property Management (including maintenance, repairs, and storage), and Spare Parts selling, for the company's on-shore and offshore installed base in the Oil and Gas industry in the US.
This requires servicing customer accounts, leading and coordinating service operations, driving business development, and ensuring the delivery of high-quality, timely, and cost-effective services to our customers while ensuring compliance with safety standards and supporting product reliability. This position plays a critical role in enhancing customer satisfaction, optimizing internal processes, and driving growth within the aftermarket segment.
KEY POSITION FUNCTIONS:
Aftermarket Services Leadership
- Responsible for an annual personnel and service equipment budget.
- Leads, mentors, and develops the Aftermarket Services team, fostering a high-performance culture focused on safety, customer satisfaction, record keeping, and operational excellence.
- Promotes and enforces company policies related to health, safety, and environmental standards in all service-related activities.
- Ensures appropriate training, qualification, knowledge transfer, and professional development of the team members to maintain technical competence and service readiness. Maintains records of training for our customers.
- Monitors work-in-progress, forecasts demand and prepares monthly performance reports.
- Drives continuous improvement initiatives to enhance service delivery, operational efficiency, and customer satisfaction.
- Ensure effective interdepartmental communication, fostering strong partnerships between Sales, Engineering, Operations, and Quality Assurance.
Aftermarket Services Business Development
- Develops the Service, Repairs, and Spare Parts selling business for the company's on-shore and offshore installed base in the US, including identifying new opportunities, preparing proposals, and securing service contracts.
- Develops business opportunities for specialized pressure testing.
- Leads the preparation and issuing of competitive and timely quotations for services and spare parts, ensuring accurate costing, and in complete alignment with existing contractual terms.
- Responsible for revising Master Service Agreements in coordination with the Legal Team and approval of the Top Management.
- Collaborates with the Outside Sales team to support installed base of products, develop strategic account plans, grow aftermarket and service revenue, and support customer retention initiatives.
Aftermarket Services Business Execution
- Serves as the primary point of contact for customers needing aftermarket and operational support.
- Ensures the appropriate coordination of activities in accordance with delivery schedule requirements and customer priorities.
- Leads the planning, scheduling, and prioritization of in-house repair workloads, optimizing resource utilization and turnaround times.
- Oversees the delivery of Aftermarket Services for both on-shore and offshore equipment, ensuring cost-effective operational efficiency, quality, and timely response to customer needs.
- Manage the full lifecycle of aftermarket projects, from initial inquiry through quotation, contract review, execution, and project close-out.
- Ensures Service Reports (teardowns, evaluations, repairs, parts consumed, etc.) are documented and uploaded in a timely manner in the company servers.
- Immediately engages with Quality Manager and Engineering on field non-conformances from customers, warranty claims, and any other abnormal trends observed in the operation of our equipment in the field.
- Maintains Service Tools and Equipment to ensure deployment readiness.
- Oversees the maintenance and full operation of high pressure testing facilities.
Other Duties:
Performs other tasks as may be assigned or requested to support the business.
QUALIFICATION & EXPERIENCE REQUIREMENTS:
- At least 5 years of proven experience in aftermarket services management in the Oil & Gas industry.
- Experience in managing teams with strong organizational and leadership skills.
- Advanced customer relationship management, understanding of customer service, sales and negotiation skills, with proven ability to assess and respond to customer requirements effectively.
- Strong problem-solving, analytical, and decision-making abilities.
- Superior written and verbal communication and interpersonal skills.
- Ability to manage multiple tasks and high-volume workload.
- Commitment to Safety, Quality, and Continuous Improvement.
- Bachelor’s degree in Engineering, Business Administration, Marketing, Project Management or relevant field. Equivalent experience may be acceptable.
- Knowledge and experience high pressure and extreme conditions testing is a plus.
- Knowledge and experience of subsea equipment is a plus.
- Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
- ERP system experience.
Job Tags
Contract work, Immediate start, Offshore,