Job Description

Job Title: Application Support Analyst

Location: New York, NY

Location: 199 Water St, New York, NY

Hours: Shifts (flexibility to meet needs of the business)

Firm Overview:

FMX Futures Exchange

Job Description

Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities.

This position performs a Level 2 (L2) Production Support role for FMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms , as well as other BGC Partners electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines.

Responsibilities

• Monitor and respond to technical platform and trade issues across FMX UST, TIPS, Repo, FX, NDF, and Futures trading environments.
• Manage communication with internal and external clients, providing proactive updates and managing expectations through to resolution.
• Perform in-depth technical troubleshooting (analyzing application logs, FIX logs, environment issues, and client connectivity).
• Utilize tools such as Grafana , Splunk , and internal dashboards to monitor system health, investigate issues, and perform log analysis.
• Support, monitor, and configure scheduled jobs using Autosys and Cron.
• Configure and maintain environmental monitoring/alerting (servers, application components, market data) using Microfocus OpsBridge (formerly HP Openview) / Sitescope.
• Execute software upgrades and releases, including post-deployment validation and health checks.
• Perform network troubleshooting to identify and resolve latency, connectivity, and data flow issues between trading systems and external clients.
• Build tools and automate repetitive or manual support processes.
• Collaborate closely with development, QA, infrastructure, and business teams to ensure production stability and operational excellence.

Requirements / Skills

• Operating Systems: Unix/Linux, Windows
• Strong analytical and troubleshooting skills with a problem-solving mindset
• Ability to multi-task and prioritize effectively in a fast-paced trading environment
• Excellent communication skills: verbal, written, and interpersonal with the ability to interface effectively between technical and business teams
• Experience with scripting languages such as Python, Unix Shell, or Perl
• Understanding of external connectivity and basic networking concepts
• Strong Fixed Income knowledge , particularly U.S. Treasuries, Repos, TIPS, and UST Futures
• Electronic trading support experience strongly preferred, ideally in Fixed Income or multi-asset markets (FX, NDF, Futures)
• Familiarity with Equities, Fixed Income, and/or Foreign Exchange markets desirable
• Experience with Source Code Repositories (Git, Perforce, etc.) and software release management tools
• Knowledge of FIX protocol strongly preferred
• Experience with DB/SQL a plus
• Familiarity with JIRA Service Desk and ITIL-based processes desirable
• Basic server administration experience advantageous

Additional Information

To all recruitment agencies – BGC Partners & affiliates do not accept agency resumes. Please do not forward resumes to our job alias, employees, or any other company location. BGC Partners & affiliates are not responsible for any fees related to unsolicited resumes. Please contact the Recruitment function for additional details.

Educational Qualifications:

• Bachelor’s degree or Higher in Computer Science, Engineering, or a related field (or relevant work experience).

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