Job Description
1st Choice is on the lookout for a dynamic Bilingual (Fluent in English and Spanish) Call Center Representative to support our esteemed commercial client. If you're passionate about providing top-notch service, problem-solving, and making a positive impact, this opportunity is tailor-made for you!
Location: Burtonsville, MD
Working Hours: Monday - Friday, 8:30 am - 5:00 pm
Call Center Associate Job Duties:
- Answering customer calls for Client Services Call Center
- Maintain customer records by updating account information on eTIMS system
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.
- Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.
- Fax appropriate documentation.
- Escalate customer complaints or callback requests to the appropriate supervisor.
- Must be able to work holidays not honored by Division of Parking Management- Montgomery County E.g.: Columbus Day
- Contribute to team effort by accomplishing related results as needed.
- Any other duties assigned.
Skills and Qualifications:
- Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.
- Computer Skills- (Microsoft Word)
- Problem Solving, Documentation Skills, Phone Skills, Bilingual, Resolving Conflict, Analyzing Information,
- Multi-tasking, edit customer accounts by adding and documenting information. Etc.
- Professional and Courteous when answering calls
Job Tags
Holiday work, Monday to Friday,