Job Description

Must be bilingual French Speaking

Contract to hire

Overview:

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate

fashion Working along with the sales team on delivering customer service excellence and

ensuring compliance with sales business policies.

Key Responsibilities:

• Managing customer master data ensuring timely maintenance, accuracy, completeness and

integrity of all information

• Managing order flow from order acquisition to order entry in compliance with agreed trade

terms

• Managing delivery flow by liaising directly with planning, logistics and customer whilst

acting as first point of contact in the event of any query/issue

• Managing backorders ensuring a clean sheet

• Managing goods returns in compliance with agreed trade terms

• Acting as customer’s first point of contact in case of commercial, logistics, product claims

• Supporting sales events such as Sales Campaigns, brands/product presentations, customer

onsite training, customer visits, etc. through active participation in both organizational

preparation and execution

• Issuing sales/customer-related reporting to the benefit of both sales team and customer

• Implementing and enhancing customer service-related procedures, processes and systems

• Participating to ad hoc sales-related activities and/or projects

Experience:

• Minimum 1-2 years of work experience in a B2B customer service environment preferred

• Proven customer facing experience

• Sales experience within a controlled environment of advantage

• Experience with SAP implementation of advantage

• Good business knowledge of order-to-cash flows.

• Working knowledge of Incoterms and customs rules.

• Fluent in English; French and Spanish a plus

• Working knowledge of Incoterms and customs rules

• Good knowledge of sales principles and methods

• Good working knowledge of Office Pack (Excel, Power Point, Word)

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