Job Description

HYATT HOUSE HYATT PLACE DOWNTOWN TAMPA

Business Travel Sales Manager

The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must be able to read, write, an understand English

• Excellent verbal and written communication skills including leading and participating in formal presentations

• Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales

• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment

• Strong computer skills. Microsoft Office, Delphi, other programs as it pertains to this position

• Experience with Travel Click business intelligence products

• Experience reading and understanding STR reports

• Experience with multiple brands (Hyatt, Hilton, Marriott) and brand specific sales systems

• Ability to work as part of a team

• Strong desire to deliver high quality customer service

• Detail oriented and organized as it pertains to accuracy and efficiency

• Good personnel and management and organizational skills

JOB DUTIES

• Responsible for meeting or exceeding revenue goals in the Business Travel market segment(s) for hotel.

Responsible for the on-line RFP Management processes applicable to brand or third-party source, for securing new accounts within the Business Travel market segment(s) for hotel.

Assist with the completion of required reports for hotel in a timely manner

• Effectively communicate with Director of Revenue and/or Director of Sales to review opportunities that impact revenue goals

• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)

• Conduct site inspections, escort client visits, actively entertain, and personally interact with customers, as appropriate for transient travel development.

• Travel locally to conduct outside calls, promote hotel

• Attend tradeshows representing hotel as required

• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.

• Maintain relationship with brand’s national sales office (where applicable)

• Arrange site inspections for new accounts

• Respond to all sales inquiries within 24 business hours

• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

• Responsible for negotiating volume account contracts and the implementation and set up as required

• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of assigned hotels through creative and selective selling

• Remain current on new competition, changes in the market

• Assist in the development of the annual budget and quarterly owner reviews

• Participate in management meetings to discuss budget, forecast and rate

• Attend a minimum of one revenue strategy call per month

• Participate in yearly creation of BT budget

• Assist with the completion of marketing and owner presentations

• Partner with operations team of assigned hotels to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction

• Provide a weekly sales activity recap to property GM and DOS - This may also require the information being entered in the property sales system, as requested

• Completion of weekly/monthly sales activity goals provided by each property

• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours

• Other duties as assigned

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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