Call Center Representative Job at Aimic Inc, San Diego, CA

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  • Aimic Inc
  • San Diego, CA

Job Description

Job Title: Call Center Representative

Pay Rate: $23.84 per hour

Number of Positions: 18 (all open)

Location: San Diego, CA

  • Training will be onsite for 6 weeks, followed by 1–2 weeks onsite or remote.
  • Possible remote work option available after training and successful assessments (dedicated workstation required).

Schedule:

  • Start Date: October 30, 2025
  • Orientation: October 30–31, 2025
  • Training: Monday–Friday, 8:30 AM – 5:00 PM (onsite)
  • Post-training work shifts: Monday–Friday, 8:00 AM–6:00 PM or 11:30 AM–8:00 PM, with possible weekends.
  • Must be flexible to support business needs.
  • 40 hours per week | 8 hours per day.

Position Purpose

Responsible for high-quality communication with members, providers, employer groups, internal departments, and external agencies.

Key Responsibilities

Customer Care

  • Deliver accurate information on health plan benefits, policies, and procedures.
  • Use judgment to select appropriate resources to assist callers.
  • Maintain customer-focused service in line with organizational standards.

Problem Resolution

  • Research, investigate, and resolve member concerns and grievances.
  • Manage 60–80 inbound and outbound calls daily in a fast-paced environment.
  • Support service recovery efforts and ensure compliance with HIPAA and Medicare guidelines.

Required Skills & Experience

  • Minimum 6 months of recent call center experience (required).
  • At least 1 year of overall customer service experience.
  • Healthcare call center experience strongly preferred.
  • Proven ability to meet and exceed KPIs in a structured environment.
  • Strong interpersonal, investigatory, and problem-solving skills.
  • Excellent verbal/written communication and computer skills.
  • Experience with Epic and TalkDesk (preferred).
  • Ability to work long-term assignments (not short stints).

Education & Certifications

  • High School Diploma or equivalent (required).
  • Medical Office Certification, including Medical Technology (preferred).

Additional Notes

  • Strict KPI standards must be met to remain compliant with role expectations.
  • This is a fast-paced environment requiring flexibility, accuracy, and professionalism.

Job Tags

Hourly pay, Remote work, Monday to Friday, Flexible hours, Shift work,

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