Job Description

Position Overview

The Communications Specialist (Franchisee) will help develop and manage internal and external communications for operation (franchisee). This role will be responsible for administrative functions and communications, ensuring proper and efficient execution of daily tasks and implementation of short-term and long-term projects. This includes, but not limited to, drafting, editing, and dissemination of announcement memos, item and concept proposals, proposal status updates, communications trackers, and sales improvement action plans. This position will support multiple functional teams to carry out tasks, resolve issues, and implement projects properly and efficiently.

Under the leadership of the Product Management General Manager, this position will play a key role in ensuring communications for franchisees and internal departments will be unified, consistent, and define and promote the corporate (operations) identity and mission.

Key Responsibilities & Duties

• Drafts and prepares memos to franchisees and cross-functional teams regarding operational reminders, policies, promotions, new and discontinued items, label changes, price increases, inventory supply updates, etc.
• Collaborates with other teams and departments to fully understand product and communication needs.
• Gathers the materials necessary to understand project and analyze them to determine the most effective communications technique.
• Ensures that all materials present a clear, unified, and positive image for the organization and/or brand.
• Through communication, represents the company in a variety of settings, always promoting the company in the best possible way.
• Drafts proposals for new items, concepts, and promotions.
• Maintains proposal status report and item implementation/expansion tracker.
• Assists leadership with the ongoing maintenance and revision of action plans and procedural manuals to align with franchise operational standards. As an example, “Salesperson Mentality,” “Business Owners Mentality”, Product Sampling, Display Aesthetics and Clutter Abatement.
• Responds to general inquiries from operations (field operation and franchisees) regarding communications released and other related requests.
• Engages with cross-functional teams such as Business Development, as needed, to explain concepts, address questions and inquiries, and update follow-ups.
• Provide support and assistance to Marketing Team, as needed.
• Performs other related duties as assigned.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• At least three to five years of administrative office support of operations experience in communication, writing, editing projects; or other relevant projects.
• Proficient with Microsoft Office Suite or related software.
• Prior experience in the food industry is preferred , particularly in roles involving operations/client communication, and quality assurance.
• Excellent verbal and written communication skills that may include presentations.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Ability to quickly learn data and procedures.
• Ability to use tact and professionalism.
• Ability to think creatively.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Schedule: M-F (8am-5pm)

Location: On-Site

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