Job Description
Concierge Plus is a dynamic division of CleanOffice Inc., a trusted leader in the DMV area for over 20 years. We specialize in delivering top-tier services to premier multifamily and commercial properties — and we're just getting started.
As we continue to grow, we’re looking for forward-thinking individuals ready to build a long-term career with us. If you're a visionary with drive, passion, and a desire to grow within a company that values its people — we want to hear from you!
Be part of something bigger. Be part of Concierge Plus.
The Concierge+ Assistant Regional Manager supports the Regional Manager in ensuring exceptional hospitality-driven service across assigned properties.
This leadership role is focused on building and guiding a high-performing concierge team that embodies service excellence, professionalism, and attention to detail.
The ideal candidate will have a strong background in hospitality, team development, and customer service operations.
Schedule: 40 hours a week Pay Rate: 52k
Primary Job Responsibilities:
- Oversee the day-to-day operations of concierge services to ensure alignment with Property Management expectations and client standards.
- Maintain a high level of client satisfaction to support long-term contract retention and company reputation.
- Ensure every resident and guest interaction is delivered with a Warm Welcome and a Fond Farewell.
- Train, coach, and mentor concierge team members - leading by example and upholding the company's hospitality standards.
- Implement and maintain service training programs to ensure consistent, high-quality experiences across all team members.
- Ensure team readiness for emergencies through proper training and scenario preparedness.
- Utilize approved scheduling tools to ensure proper coverage while staying within payroll budgets.
- Help complete all payroll and administrative tasks by company deadlines.
- Oversee and streamline processes for contractor access, move-ins/outs, realtor visits, and resident engagements.
- Step in when needed to ensure proper staffing and smooth operations, including occasional shift coverage.
- Attend company meetings and lead training sessions to reinforce a culture of service excellence and operational consistency.
Requirements:
- 3+ years of experience in a hospitality, residential, or luxury service environment.
- Proven track record in leadership roles with the ability to train, develop, and inspire high-performing teams.
- Deep understanding of hospitality principles and a passion for delivering elevated service experiences.
- Strong organizational and multi-tasking abilities with a sharp eye for detail.
- Effective communicator (written and verbal), capable of building positive relationships with residents, team members, and property staff.
- Ability to maintain professionalism in high-pressure situations and resolve client concerns with tact and diplomacy.
- Familiarity with Microsoft Office Suite and modern scheduling systems.
- Knowledge of local amenities, businesses, and events to provide concierge-level recommendations.
- Must be available to support team coverage needs, including occasional weekends, evenings or overnights.
Job Type: Full-time
Pay: From $58,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Application Question(s):
- Do you understand this role requires emergency coverage, including some weekends and various shifts (morning, afternoon, evening, or overnight)?
- What city do you currently live in?
- Do you have access to your own vehicle for transportation?
Education:
Experience:
- Property Management: 5 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Job Tags
Hourly pay, Full time, Contract work, For contractors, Local area, Shift work,