Customer Service Manager Job at LHH, Carson, CA

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  • LHH
  • Carson, CA

Job Description

Job Title: Customer Service Manager

Location: Near Carson, CA

Employment Type: Direct Hire

Salary Range: $115,000 – $125,000 annually

LHH is seeking a dynamic and experienced Customer Service Manager to lead a high-performing team in a fast-paced, customer-centric environment. This role oversees both a busy call center and a retail center, driving excellence in customer experience, team development, and operational efficiency.

Key Responsibilities

  • Lead a team of 11–14 Customer Service Representatives and 1 Supervisor
  • Manage inbound call operations using a dialer system
  • Navigate high-volume periods, especially during peak times like the start of the month
  • Oversee the Downtown Retail Center, open 7 days a week
  • Ensure flexible scheduling and adequate coverage
  • Design and implement training programs focused on care and customer service
  • Champion a culture of continuous improvement and staff development
  • Serve as an internal advocate for customer experience excellence
  • Partner with other departments to gather and act on customer feedback
  • Collaborate with fellow managers to support organizational changes
  • Drive enhancements in technology systems and dashboard development
  • Establish and monitor KPIs to measure team performance and customer impact

Qualifications

  • Proven experience managing customer service teams in a call center or retail environment
  • Strong leadership and communication skills
  • Experience with unionized staff is a plus
  • Proficiency in dashboard tools and KPI tracking
  • Ability to lead through change and foster a positive team culture

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Job Tags

Local area, Flexible hours,

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