Job Description

Customer Service Representative

Location: Vernon, CA | Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Salary: Up to $60,000–$65,000 DOE

We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required – we welcome candidates from diverse backgrounds.

Responsibilities:

• Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
• Manage orders, returns, and inquiries through Shopify and internal systems.
• Utilize PC and Excel to track orders, update records, and maintain customer data.
• Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
• Identify trends and escalate recurring issues to improve processes and customer satisfaction.
• Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
• Generate reports to track customer interactions, order fulfillment, and returns.
• Maintain knowledge of products and services to provide accurate information and guidance to customers.
• Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.

Qualifications:

• Strong communication and problem-solving skills.
• Comfortable using Shopify, PC, and Excel (or similar tools).
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required.

What We Offer:

• Competitive salary up to $60–65K DOE.
• Growth opportunities within a dynamic DTC company.
• Supportive, team-oriented work environment.

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