Customer Service Representative Job at Insight Global, Pasadena, CA

aXNxVWFiaEVyU2N0TjhnSk5vWng2TVFjbXc9PQ==
  • Insight Global
  • Pasadena, CA

Job Description

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).

The Customer Experience Specialist will:

  • Operate in a Call Center environment as a customer success advocate
  • Receive inbound calls and make outbound calls to consumers
  • Receive inbound text messages and facilitate outbound text messages to consumers
  • Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests
  • Effectively manage a pipeline of up to 75 loans
  • Performing routine data entry and validation tasks
  • Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties
  • Monitoring work queues and intervening as needed
  • Interacting with multiple departments to expedite processing and/or issue resolution
  • Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
  • Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
  • Meet outlined production and quality standards
  • Follow established Policy and Procedures
  • Performing other related duties as required and assigned
  • Demonstrating behaviors which are aligned with the organization’s desired culture and values

Job Tags

Similar Jobs

Rutland Regional Medical Center

Environmental Health & Safety Specialist Job at Rutland Regional Medical Center

Environmental Health & Safety Specialist The Environmental Health and Safety Specialist plays a critical role in ensuring our facilities are in compliance with all local, state, and federal regulations and our employees as working in a safe and healthy environment...

Chroma ATE, Inc. (USA)

Logistics Specialist Job at Chroma ATE, Inc. (USA)

 ...Summary The Logistics Specialist is responsible for coordinating and executing daily shipping, receiving, and logistics operations. This role ensures accurate documentation, timely order fulfillment, compliance with import/export regulations, and smooth communication... 

Ipsen

Associate Director, HCP Marketing, Rare Disease Job at Ipsen

 ...launches, and win in highly competitive spaces. The Associate Director, HCP Marketing, PBC is a key role on the Rare Disease...  ...tactics Develop and monitor KPIs for brand tactical plan and communicate performance vs leading and lagging indicator to Rare disease leadership... 

Vision Truck Line

Class A Truck Driver Semi Local Dedicated 1700 per week Hazmat Required EEO Job at Vision Truck Line

Job Description Vision Truck Line LLC Equal Employment Opportunity employer (EEO)...  ...no exceptions) Home Time Daily/Semi Local (Should expect two layover per week) Miles...  ...Automatics Drug Test: Hair Test Vision Drivers Enjoy Great Benefits Health, Dental and... 

KV Inc.

Wire RAM EDM Set Up Operator Job at KV Inc.

 ...blueprints, sketches, models, or descriptions of product to determine set ups, tooling, etc. required to set up the machines used to EDM parts. Communicates set ups to other personnel as required. Modifies G & M Codes Set Up and operate RAM EDMs. Inspects/Verifies...