Job Description

We are looking for a highly organized, enthusiastic, and driven Customer Service Representative to join our growing team. In this role, you will help build on our foundation of concierge swimming pool service, ensuring exceptional customer experiences and measurable growth. Working across multiple divisions and with our field team, the ideal candidate is a confident self-starter with strong sales and service skills, excellent communication, and a collaborative mindset.

This role involves managing relationships with some of our most distinguished clients. You’ll have access to a wealth of industry expertise, cutting-edge communication tools, and a trusted reputation built over decades.

Experience in the swimming pool industry is preferred, but candidates with a strong understanding of trades and a passion for service are encouraged to apply.

Key Responsibilities:

• Handle inbound calls from service customers and field technicians.
• Build and maintain strong customer relationships while identifying ways to exceed expectations.
• Collaborate with the Service team and field technicians to uphold our high service standards.
• Proactively identify repair and maintenance needs to ensure seamless summer and winter seasons.
• Negotiate contracts while maintaining industry-leading renewal rates.
• Prepare estimates for repairs, upgrades, and third-party services, ensuring timely execution and quality control.
• Contribute to the team's success by sharing expertise in sales and account management.
• Work with the finance team to ensure timely payments and manage receivables.
• Track key performance indicators (KPIs) to measure effectiveness and impact.

Qualifications:

• Proven experience in sales, account management, or customer service, preferably in the swimming pool industry.
• Exceptional organizational and communication skills.
• Bachelor’s degree or relevant certification preferred.
• Proficiency in Microsoft Office and ability to type 40+ wpm.
• A proactive, customer-focused attitude with a flexible approach.

Schedule:

• Full-time
• Monday–Friday, with seasonal Saturday availability

Compensation & Benefits:

• Salary: $60,000–$70,000 (based on experience, education, and qualifications)
• Potential for bonuses or additional compensation
• Comprehensive health insurance (medical, dental, vision)
• 401(k) plan
• Paid time off (PTO) and holidays
• Professional development opportunities
• Full company-wide closure during Christmas week

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