Customer Advocate - Great Day Improvements
(Orlando & Jacksonville Locations)
Location: Orlando and Jacksonville, FL
Employment Type: Full-Time
Compensation: Competitive base + monthly growth bonus, quarterly bonuses, phone allowance, full medical, dental, and 401k
About Great Day Improvements
Great Day Improvements is a leading nationwide home improvement company committed to transforming homes and exceeding customer expectations. Join a dynamic team where your contributions drive success, and grow your career in a fast-paced, rewarding environment that values innovation and impact.
Job Summary
As a Customer Advocate, you’ll play a key role in delivering exceptional customer experiences while managing branch operations. This position offers the opportunity to make a direct impact on customer satisfaction and business growth, with performance-based rewards and a supportive team culture. Ideal for driven individuals eager to develop their skills and advance professionally.
Key Responsibilities
• Perform daily, weekly, and monthly branch administrative tasks (OA) as needed.
• Maintain a customer satisfaction rating above 90%.
• Ensure a 12-week lead time for sunroom, pool enclosure, and lanai projects.
• Meet or exceed monthly revenue forecasts.
• Keep Accounts Receivable (AR) below 10% and no older than 30 days.
• Execute the Jump program and maintain the Production Log.
Compensation Structure
• Base Salary: Competitive base
• Phone Allowance: $45/month
• Variable Compensation: Monthly growth bonus and additional quarterly bonuses based on branch performance and customer satisfaction, offering clear opportunities for career and financial growth.
• Benefits:
o Full medical and dental insurance
o 401k with GDI match
Qualifications
• Exceptional phone communication skills, with a focus on professional and effective customer interactions.
• Strong organizational and administrative skills.
• Ability to maintain high customer satisfaction and meet performance metrics.
• Experience in managing accounts receivable and revenue goals preferred.
• Proficiency in maintaining accurate records and logs.
• Excellent teamwork and interpersonal skills.
How to Apply
To apply, please submit your resume and cover letter to
Ryan.Doherty@greatdayimprovements.com
Join Great Day Improvements and kickstart your career with a team dedicated to excellence!
Great Day Improvements is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
...Monday through Friday 7:30 a.m. to 5:30 p.m. **Must be available during these hours. QUALIFICATIONS ~(2) years of experience performing phlebotomy and other specimen collection procedures, accessioning and specimen preparation within a clinical laboratory or medical...
...Company Description Athlete Asset Protection is a sports agency based in Scottsdale AZ. Role Description This is a full-time... ...will assist in day-to-day marketing tasks, such as social media management, content creation, market research, and campaign development....
...House Manager Burr Ridge, IL 60527~ This job is not a full time position, it's 2-3 days a week ABOUT US: ~ We are a busy household made up of two professional individuals with no kids or pets, looking for a dedicated, organized, and efficient individual to...
...For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug... ...passionate about. Job Summary We are seeking a Clinical Pathology Technician I for our Safety Assessment site located in Reno, NV...
...The Food Safety Manager - West ensures WHSmith North Americas retail locations consistently deliver a safe, compliant, and exceptional food experience. This role executes food safety programs, audits store performance, and partners with field teams to maintain the highest...