Job Description

Design Thinking Strategist (Charlotte, NC)

Optomi, in partnership with a leading energy company, is seeking a Design Thinking Strategist for a hybrid position in their Charlotte office! In this role, you will focus on combining design thinking expertise with strategic business awareness in dynamic environments. You will support internal clients to solve complex problems using human-first strategies and Design Thinking workshop facilitation. Additionally, there is a focus on AI-driven initiatives to optimize processes and support AI products!

What the right candidate will enjoy:

• The opportunity to work for one of the largest electric power holding companies in the United States.
• Work for a company that gives back to their communities!
• The opportunity to work with a team that values curiosity, optimism, relationship building, and an entrepreneurial spirit!

Experience of the right candidate:

• Diverse experience: A mix of UX, finance, and consulting.
• Business-oriented mindset: Understanding business aspects like product value, sales cycles, and relationship building.
• Agency or consulting background.
• Core design thinking skills: Strong facilitation, communication, human-centered design expertise, and research capabilities.
• Adaptability in dynamic environments.
• Experience supporting AI products or implementing AI to improve processes.

Job Nice to Haves:

• Prior experience in or knowledge of the energy industry.
• Proficiency in leading teams through the Design Thinking lifecycle.
• Effective storytelling and stakeholder management.
• Collaborative mindset with interdisciplinary teams.

Responsibilities:

• Supporting the team’s intake process by identifying client needs and desired outcomes through active listening and deep knowledge of design thinking strategy.
• Scoping work appropriately towards tangible outcomes on an accelerated timeline.
• Identifying the most effective design strategy services and thoughtfully communicating those recommendations to clients, bringing clarity and confidence to complexity.
• Delivering strategy services, including Design Thinking workshop planning and facilitation, user research, stakeholder management, general consulting, and action planning.
• Facilitating teams through the human-centered design process including stakeholder management, problem framing, value definition, user research, opportunity prioritization, assumption mapping, light prototyping, and storytelling.
• Partnering with Design, Agile, and Change Management within the larger Enterprise Innovation Consulting Services team to implement effort outcomes.
• Formalizing and communicating outcomes through meaningful storytelling and stakeholder management.
• Innovating ways for our team to improve operational excellence and scale a human-centered culture throughout the company.

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