Job Description

eCommerce Associate

Raleigh, NC

Hi, we’re Johnnie-O. It’s great to meet you!

We were born in LA and happily live at the intersection of Northeast tradition, Midwest Grit and a SoCal, laid back lifestyle. Since our start in 2005, our founder, John O’Donnell saw the unique opportunity to reinterpret classic pieces by adding a fresh look and “why not” twist that has been a hallmark of Johnnie-O. We call this “Top Spin” and by adding just the right touch to styling, materials and craPsmanship we’ve been able to elevate classic menswear. What started with a fresh take on the quintessential polo has evolved into an enduring lifestyle brand for men, women and boys that includes woven shirts, pants, shorts, sport coats, outerwear, swimwear, footwear, accessories and more. You can see our iconic, surfer dude logo working hard and playing hard from the office to the beach, golf course to cook out and hangin’ out at all moments in between.

Come join us!

We are seeking a detail-oriented and data-driven Ecommerce Associate to join our team and play a pivotal role in the continuing growth and success of Johnnie-O. This entry-level role is ideal for someone passionate about ecommerce, digital optimization, and data analysis. You will play a key role in managing product feeds, optimizing conversion rates, improving website functionality, and ensuring smooth user interactions while proactively identifying potential revenue loss and performance issues. Reporting to the VP of eCommerce, this role will help assist in all things site eCommerce and beyond.

What You’ll Do

• Maintain and optimize product data feeds for various ecommerce channels (Google Shopping, Amazon, etc.)
• Ensure product listings are accurate, up-to-date, and meet platform requirements
• Identify and resolve feed errors and discrepancies to improve product visibility
• Analyze site performance and user behavior to identify opportunities for improving conversion rates
• Assist in setting up A/B tests and analyzing results to drive data-backed optimizations.
• Monitor potential revenue loss by tracking key conversion funnel metrics and identifying drop-off points
• Analyze site speed and performance issues that may impact user experience and revenue.
• Identify and report website bugs, working with developers to resolve issues.
• Participate in user testing and quality assurance (QA) to ensure a seamless customer experience
• Support the implementation of new website features and enhancements.
• Set up and track content interaction analytics using tools like heat mapping
• Optimize metadata (titles, descriptions, structured data) to improve SEO and discoverability.
• Monitor site search behavior and provide recommendations for improving search relevance.
• Work with team and data analysis to build automated reporting & processes
• Help monitor merchandising performance by analyzing appropriate details and making recommendations to maximize sales with inventory
• Collaborate with merchandisers to ensure all products online displaying accurate inventory
• Take lead on Returns systems (Loop) to optimize customer returns and the returns experience.
• Own monthly returns analysis meeting and present to management team
• Work closely with Amazon partners to manage the johnnie-O Amazon Brand store and help monitor account health and inventory levels (FBA).
• Partner on new operations initiatives, including monogramming, hemming, or other special projects

What You Bring

• 1-2 years of relevant eCommerce and opera6ons experience, preferably in the branded apparel industry
• Proficiency in Shopify or similar system, headless CMS experience, a plus
• Advance MicrosoP Excel skills
• Knowledge of Google Analytics
• Knowledge of Full Circle ERP or others, a plus
• Experience with online marketplaces, a plus
• Strong communication and project management skills
• Thorough understanding of retail business practices and metrics
• Ability to prioritize, multi-task and effectively meet deadlines
• Strong written and verbal presentation skills

To apply for this exciting job opportunity, please send your resume to: kelsey@johnnie-o.com We appreciate your interest in our company and look forward to hearing from you.

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