Job Description

Position Summary:

The HTCC Engineering Team Supervisor will serve as a key operational support leader within Hanwha Vision America's premier in-house service team, HTCC. Reporting to the Director of Service Operations, the Supervisor will assist in coordinating the daily activities of the Repair, Advanced Replacement, and Refurbishment teams. This role focuses on enhancing operational excellence, ensuring service stability, and fostering the ongoing professional development environment for service technicians. Rather than overseeing team members directly, the Supervisor will act as an operational facilitator, helping manage service workflows, gathering current issues and operational needs from each team, and supporting resolution efforts. Additionally, the Supervisor will manage refurbishment production activities and serve as a communication bridge between the teams and the Service Operations Director, ensuring that daily field insights and needs are effectively relayed and addressed.

Major Functions / Accountabilities:

• Coordinate and facilitate daily operations across the Repair, Advanced Replacement, and Refurbishment teams to support service KPIs and operational goals.
• Assist in managing areas that require proactive operational support beyond the technicians' daily tasks.
• Operate and manage the refurbishment production line, including inspection of returned products, quality reporting, and refurbishment to near-new condition.
• Act as a liaison between frontline technicians and the Service Operations Director by consolidating operational issues, feedback, and improvement opportunities.
• Support technicians through technical guidance, process clarification, and workflow improvements where necessary.
• Promote a collaborative and supportive team culture while encouraging technical growth and best practices.
• Strengthen the foundational service operations of HTCC to maintain a stable, consistent, and reliable service environment.
• Report recurring quality or service process issues and work with leadership to drive corrective actions.
• Prioritize and manage daily operational needs based on service volumes, lead time targets, and customer requirements.
• Identify opportunities to optimize operational efficiency, service consistency, and overall team performance.

Knowledge, Skills, Abilities, and Other Requirements:

• Minimum of 5 years of experience in technical service operations, including repair, refurbishment, or field service.
• Experience coordinating or supporting service teams preferred.
• Strong technical troubleshooting skills, especially with electronic, network-connected, or imaging products.
• Ability to manage production-oriented operations with attention to quality, cost, and lead time.
• Excellent communication skills with a strong ability to mediate between team members and leadership.
• Strong working knowledge of Microsoft Excel and ERP systems (SAP preferred).
• Highly self-motivated, adaptable to dynamic service environments, and team-focused.
• Bilingual proficiency preferred: Korean and English (verbal and written).

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