Job Description

Join our Team as a Franchise Development Operation Specialist!

Location: Carlstadt, NJ

Employment Type: Full Time

Department: Franchise Development

Who We Are

At Grand BK, the procurement powerhouse behind H Mart, we’re not just moving products—we’re building connections through food. As the largest Korean logistics and distribution company on the East Coast, we bring top-quality meat, seafood, grains, and nuts to H Mart across the U.S., helping families and communities feel at home, no matter where they’re from. We believe food is more than just sustenance—it’s culture, comfort, and a way to bring people together.

If you come from an Asian heritage, we ensure you have everything you need to provide for your family and celebrate your traditions with pride. If you’re new to Asian culture, we welcome you with open arms, sharing rich stories, customs, and warmth that enrich every step of your journey, both personally and professionally.

As we continue to expand, we’re looking for passionate individuals to join our team and be part of this journey. If you're ready to grow with us and make an impact, we’d love to hear from you!

The Role

The Franchise Development Specialist plays a critical role in overseeing and optimizing the operational performance of franchise stores. This position is responsible for ensuring consistency in operational standards, driving efficiency improvements, and implementing best practices across all locations. By closely monitoring day-to-day operations, analyzing key performance metrics, and leading process improvement initiatives, this role enhances overall business performance and franchisee success.

1. Overall Operational Management

• Monitor the operational status of franchise stores and promptly address issues that arise in day-to-day operations
• Ensure consistent application of the company’s operational standards and procedures across all franchise locations

2. Operational Improvement and Optimization

• Analyze operational processes in franchise stores and propose optimization strategies to enhance efficiency
• Monitor operational performance metrics and identify areas for improvement based on data analysis

3. Process Development and Standardization

• Lead the standardization of operational procedures and support their effective implementation across all franchise stores
• Provide training and support for the successful adoption of new operational systems and procedures

4. Project Leadership

• Plan and manage key operational projects, including new store openings, system rollouts, and other major initiatives
• Collaborate with cross-functional teams to achieve project goals

5. Training and Support

• Develop and deliver training programs to enhance the operational skills of franchise store staff
• Provide ongoing support to maintain consistency and quality in franchise operations

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Hospitality and Resort Management, or a related field preferred
• Experience: 3-5 years of experience in operations or project management in the F&B industry preferred.
• Deep understanding of operational processes and best practices in the F&B industry
• Proficiency in operations management software and tools
• Excellent leadership, communication, and problem-solving skills
• Ability to manage multiple projects simultaneously and meet deadlines.

Why You’ll Love It Here

At Grand BK, we don’t just work—we thrive. Here’s what makes our team special:

✅ Competitive Pay

✅ Comprehensive Benefits – Medical, Dental, and Vision insurance options

✅ Company-Provided Life Insurance

✅ 401K Retirement Savings Plan

✅ Paid Time Off & Company Holidays

✅ Exclusive Access to Company Resorts

✅ Daily Lunch & Snacks

✅ Exciting Company Events – Ski trips, concerts, BBQ parties, year-end celebrations & more!

Come As You Are

At Grand BK, we believe that diversity makes us stronger. We welcome applicants from all walks of life and are proud to be an Equal Employment Opportunity employer . We consider all qualified candidates, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

We encourage people from all backgrounds to apply—including those who may not have had traditional access to opportunities in our industry. Everyone deserves a chance to shine!

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