Job Description

Now Hiring: General Manager

Location: Queen Park Social – Charlotte, NC

Reports To: Director of Operations

Type: Full-Time | 50–55 Hours/Week | Nights & Weekends Required

About Queen Park Social

Queen Park Social is a lively social house that brings people together through food, drinks, games, and unforgettable experiences. We’re a place where guests come to play, celebrate, and connect — and we’re looking for a dynamic General Manager to lead our team and help us deliver on that mission every day.

The Role

As General Manager, you will be the heartbeat of daily operations. You'll oversee every aspect of the guest experience, team performance, and business health — ensuring our space is fun, fast-moving, and consistently delivering the high standards our guests expect.

What You’ll Do

Lead Operations

• Oversee all day-to-day operations with a hands-on approach.
• Ensure food and beverage are consistently served to brand standards.
• Maintain a clean, safe, and inviting space that reflects pride in the venue.
• Ensure all equipment is in excellent condition through routine inspection and maintenance.

Drive Performance

• Manage store-level finances: labor, inventory, cash handling, and daily reporting.
• Achieve targets for sales, profitability, service metrics, and labor efficiency.
• Schedule labor to meet business needs while controlling costs.

Build & Lead the Team

• Recruit, train, and develop high-performing staff members.
• Conduct timely performance reviews and coach for growth.
• Enforce company policies with consistency and fairness.
• Foster a positive, productive culture grounded in respect and accountability.

Own the Guest Experience

• Be present and visible during peak hours, jumping in where needed.
• Resolve guest concerns with urgency and empathy.
• Set the tone for hospitality and ensure every team member is aligned.

Promote the Brand

• Execute local marketing efforts and in-house promotions.
• Be a brand ambassador in the community and within the space.

What We’re Looking For

• 10+ years of restaurant/hospitality experience, with at least 3 in a senior leadership role.
• A natural leader with strong organizational, financial, and people skills.
• Passionate about guest service, hospitality, and team development.
• Comfortable working nights, weekends, and holidays as needed.
• Strong understanding of restaurant compliance: health, safety, and labor laws.
• Ability to stand for long periods (up to 5 hours) and work in a fast-paced environment.

Why Join Queen Park Social?

• A creative, energetic environment that values both hard work and having fun.
• Opportunities for career advancement within a growing hospitality group.
• A chance to be part of a community-focused brand making a mark in Charlotte.

Ready to lead the charge?

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