Job Description

Description

We seek an experienced Global logistics and Customer Service Manager to oversee our U.S. operations while coordinating international logistics for one of our overseas subsidiaries.

Responsibilities

• Responsible for end-to-end logistics operations in the US, including following up the orders from the source to the US warehouse, tracking inventory levels, keeping the system updated, and coordinating the shipments between customer and logistics operators
• Coordinate international operations for our subsidiary, aligning logistics, supply chain processes and operational best practices
• Identify and implement process improvements across U.S. and international operations
• Reviews logistics processes and procedures, identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costs
• Manages import and export documentation, including customs compliance, tariff codes, shipping declarations, and certificates of origin to ensure adherence to international trade regulations
• Maintains databases of logistics and trade-related information, including vendor and carrier performance.
• Liaises with freight forwarders, customs brokers, and shipping carriers to optimize import/export logistics and resolve shipment delays or issues
• Reviews and analyzes transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfillment metrics
• Responsible for keeping updated the inventory report, sales reports, and outstanding reports in coordination with Operations and Finance
• Responsible for customer services (documentation and registration, Orders management, invoicing, and communication)
• Supports the commercial team in operational tasks that accompany the sales, such as invoicing, shipment scheduling, and accounts receivable.
• Monitors warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity
• Ensures the timely delivery of products while mitigating potential delays or disruptions.
• Assists the team with administrative tasks, including travel arrangements, expense management, scheduling appointments, and maintaining records.
• With the support of finance and sales management, keep track of outstanding payments from customers
• Performs other related duties as assigned

Education and experience

- Bachelor's degree in supply chain management, industrial engineering, or related field required

Years of experience: At least 3 years of experience in logistics and customer service

Technical Skills:

• Extensive knowledge of shipping and distribution channels
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Service-oriented and able to resolve customer issues
• Proficient with computer-based management systems for inventory control, shipping operations, and fulfillment services

Experience:

• Previous experience in the logistics field required
• Previous experience in customer service (preferred)

Direct Reports:

4 direct reports located overseas

Location:

Raleigh-Durham, NC

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