Job Description

HR Representative

Draper, UT

Schedule: Monday to Friday, 9:00am - 7:00pm

Duration: 6-Month Contract

Pay: $21-26/ph

In this role, you will serve as the first point of contact for HR-related inquiries, delivering support and solutions to employees and people leaders. You will handle daily HR service operations, support various business processes, and contribute to an exceptional employee experience.

Key responsibilities include:

• Respond to and resolve HR inquiries with a customer-focused and empathetic approach.
• Execute service tasks of increasing complexity under general supervision.
• Provide timely and accurate information to employees and managers regarding HR processes and policies.
• Monitor, track, and follow through on HR cases to completion, escalating when necessary.
• Use knowledge base, process documentation, and case management tools to address requests.
• Contribute insights for continuous improvement to enhance service delivery and customer experience.
• Update and maintain content in the HR Knowledge Base and Case Management systems.
• Perform various administrative tasks related to assigned HR function(s).
• Collaborate cross-functionally with teams to ensure smooth process execution.
• Carry out other incidental duties as required.

Essential Duties and Job Functions:

• Serve as a primary contact for HR-related matters across multiple channels (calls, chat, service portal).
• Administer and maintain HR data accurately using HRIS platforms (e.g., Workday, ServiceNow).
• Support HR business processes through accurate documentation and task execution.
• Participate in process improvement initiatives, providing feedback based on frontline insights.
• Assist in enabling employee and manager self-service through effective resource guidance.

Knowledge & Skills:

• Strong verbal and written communication skills.
• Solid understanding of HR systems and technologies (Workday, ServiceNow preferred).
• Proven experience in HR service delivery or shared services environment.
• Excellent organizational skills and attention to detail.
• Ability to handle high-volume workloads and competing priorities.
• Good understanding of employment legislation and HR compliance.
• Strong analytical, problem-solving, and critical thinking abilities.
• Ability to interact with all levels of employees with professionalism and tact.
• Familiarity with Microsoft Office applications.

Education & Experience:

• High school diploma or equivalent required.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Minimum 2 years of experience in HR administration or a shared services setting.
• Experience working with HRIS and case management systems preferred.

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