Information Technology Specialist Job at Synergy Interactive, Chicago, IL

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  • Synergy Interactive
  • Chicago, IL

Job Description

We are looking for a skilled and proactive IT Specialist to oversee our IT systems, provide technical support, and ensure smooth day-to-day technology operations. The ideal candidate will have strong problem-solving abilities, a solid technical background, and experience in managing IT infrastructure in a dynamic environment.

Key Responsibilities:

  • Network & System Administration: Maintain and secure LAN/WAN networks, manage servers (on-premises & cloud), and ensure optimal system performance.
  • Technical Support: Provide end-user support for hardware and software issues, manage onboarding/offboarding processes, and configure devices.
  • Software & Hardware Management: Install, update, and maintain software applications, oversee IT asset inventory, and recommend technology improvements.
  • Security & Compliance: Implement IT security policies, conduct regular security audits, and stay updated on cybersecurity best practices.
  • Documentation & Training: Maintain IT documentation, provide user training, and develop instructional materials.

Qualifications:

  • Experience in IT support, system administration, or a similar role.
  • Strong knowledge of Windows and Mac OS environments.
  • Familiarity with cloud services (AWS, Google Cloud, Azure) is a plus.
  • Experience with network management and security best practices.
  • Excellent troubleshooting, communication, and multitasking skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred:

  • Experience with JumpCloud for identity and device management.
  • Policy creation and implementation expertise.
  • Knowledge of data protection regulations and best practices.

This role requires an on-site presence in our Chicago office.

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