What CONSUMER SERVE Does:
CONSUMER SERVE is a US-based marketing, advertising, customer acquisition, and sales company that operates a call center that implements a highly measured approach to converting call orders and completing the customer acquisition journey.
The Sales Role:
We turn callers into new customers using our measured and consultative sales approach. CONSUMER SERVE excels at performance, cultivating it with continuous support, guidance, and comprehensive training. You will become a subject matter expert trained to assess the needs of callers and present solutions that connect them to our products to increase orders.
What we sell:
CONSUMER SERVE focuses on providing home services such as internet, wireless services, home security, etc. (i.e, products and services that people need and use every day)
What You’ll Do:
· Become a subject matter expert on our sales process, product knowledge, and our order entry platform during our paid comprehensive training program
· As a commissioned sales agent, you will offer, upsell, and cross-sell available promotions based on serviceability
· Manage numerous inbound and transferred calls in a timely manner from your dual-monitored workstation
· Assist callers with product availability, pricing, and enrollment
· Qualify callers on our payment card industries (PCI) compliant production floor
· Comply with all CONSUMER SERVE and partner policies
Who You Are:
· Strong communication skills (empathic listener & persuasive speaker)
· Technologically savvy
· Able to multi-task in a fast paced environment
· Sales experience preferred
Where You’ll Work:
· 2626 E 82nd St, Bloomington, MN 55425
· Modern facility Gym.
To assist you with your ramp period, we provide you with a $17.00 hourly guarantee for your 1st 8-weeks of employment. After training it switches to an hourly vs. commission structure with minimum guarantee of $15 per hour, however, our average agent earning $20 per hour, most agents out earn this prior to the completion of their 8-week ramp to performance period.
Benefits:
· Health (Medical, Vision, Dental), Employer-Paid Life/AD&D Insurance, and PTO
· Unlimited earning potential and growth opportunities through our Emerging Leadership Program
· Employee Assistance Program
Job Requirements:
· Must be at least 18-years old with High School Diploma or GED equivalent
· Drug screening & background check
· Legal right to work in the United States and commute to our onsite location in Bloomington MN 55425
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
CONSUMER SERVE is an Equal Opportunity Employer (EOE)
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