Job Description

PRIMARY OBJECTIVE:

Entry level researcher position at Thomson Reuters Court Express. This person is responsible for learning CXP systems and processes, completing CXP training and working both with and without supervision on research requests. This individual will complete research requests and perform all duties as described in the CXP researcher metrics.

EXPERIENCE:

• This is an entry level position. 6 months Legal experience preferred but not required.
• Bachelor's Degree preferred.

KNOWLEDGE:

• Knowledge of court system and legal documents useful, but not required.

MAJOR AREAS OF ACCOUNTABILITY:

• Complete CXP training program- become familiar with the US Court System and main pleadings in all types of court cases.
• Become competent with all DRR/DD research tools, court websites, Extranet, WL, PACER, etc.- know how and when to use these search tools.
• Complete client requests for the appropriate department.
• Adhere to DRR/DD performance metrics.
• Provide professional, informed answers to client inquiries and take new client requests.
• Utilize appropriate customer service skills and behaviors to effectively communicate with customers.
• Exhibit good time management skills to include completing responsibilities within regular work hours and appropriate prioritization of jobs to meet client deadlines.
• Learn CXP pricing structure and complete timely billing of client requests. Be able to accurately estimate pricing on proposed requests.
• Maintain notes on research requests in a manner that allows peers to work on them when the need arises.
• Exhibit appropriate level of teamwork filling in and assisting other researchers when needed.
• Follow all department procedures & guidelines.

LEADERSHIP:

• This role does not have a leadership component.

ACCESS:

• Research Associate will have access to CXP order fulfillment and tracking systems including Extranet, OrderTrack, WL.
• Research Associate will have access to various court websites and data bases as required to fill research requests.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The pay rate that the employer in good faith reasonably expects to pay for this position is $22/hr USD

Our optional benefits include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

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