Job Description

The Operations Trainer will design, create, organize, facilitate, and deliver training programs all employees including frontline, administrative, supervisors, and managers. This role focuses on (OS1) Janitorial accounts and the (OS1) start-up process and transition.

Who Are You?

You’re someone who thrives in a fast-paced environment and isn’t afraid to roll up your sleeves. You bring curiosity, adaptability, and a team-first mindset to everything you do.

You believe that building strong relationships and understanding the "why" behind processes is just as important as getting the job done. You don’t just point out problems—you want to learn, grow, and be part of the solution.

You're motivated by impact and take pride in both your individual contributions and the success of the team. You’re not looking for just any job—you’re looking for the right fit, where your drive and values align with the company’s mission.

Specific Duties/ Essential Functions:

• Start-Up Process Execution & Employee Training / Facilitation
• Leads the Start-Up process for all new accounts to include: baseline audits, prestart work (building profiling, SOW/SOP, job card development, on-site logistics/set-up), employee training/boot camp, start-up execution, verification and tracking forms, audits, and transition timeline to hand-off managing the account to Operations.
• Serves as the organizational Subject Matter Expert (SME) for all frontline training (to include, but not limited to: janitorial, floorcare, critical environments, (OS1)systems).
• Hosts all (OS1) related training courses to include but not limited to: Janitor University, Boot Camps, Start Ups, Train-the-Trainer conferences.
• Facilitates delivery of training and setting up needed equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts; and performing other related tasks.
• Training Content Creation, Maintenance, and Development
• Designs, drafts ,and updates training materials to include job aids, training videos, and e-learning.
• Evaluates and modifies existing training programs; suggests and implements suitable changes by obtaining stakeholder buy-in.
• Write copy, film videos, develop content for Critical Cleaner, Supervisor/Manager, and training library
• Operations Support and Inspections
• Conducts Safety and Quality inspections (QQVs) in the field to compare service performed to the scope of work.
• Coaches Operations team on deficiencies to raise the level of service provided to customers.

Extensive travel required, up to 75%, including long hours and frequent overnight shifts.

Required Education and Experience:

• Bachelor’s degree a plus
• Bilingual Spanish/English Required
• 2+ years of employee training/facilitation is ideal.
• Valid CA driver’s license and auto insurance; must use own car for local travel

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing some duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Position Type and Expected Hours of Work:

This is a full-time position, working flexible schedule in the morning, evenings, overnight shifts, and weekends.

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