Job Description

Job Summary:

As a Quality Manager, you’ll be responsible for helping to create and maintain quality documentation procedure for inspections and processes. You’ll also be responsible for providing hands on quality support for the manufacturing floor.

Responsibilities:

• Fostering a culture of concern for Quality throughout the entire company
• Create a cohesive Quality Team through mentoring, coaching, constructive performance feedback and formal/informal training.
• Develop, review and maintain Quality documentation procedures for inspection, equipment’s and processes. Ensure all quality documents are accurate, complete and reflect the most up-to date regulations.
• Manage day-to-day Quality activities, concerns and issues in compliance with standards.
• Define and manage all Quality KPIs
• Manage preventative methods of controlling Quality through SPC, Visual Management, problem solving and prevention techniques
• Analyse Quality statistical data to determine present standards and establish Quality and reliability expectancy of finished product.
• Responsible for managing all in-house NDT (Non-destructive Testing) operations
• Provides technical expertise and hands on support on Quality matters to Engineers, Inspectors and manufacturing personnel
• Responsible for product quality issues, including customer complaints and feedback, production inspection procedures, final inspection, root cause analysis and corrective action management.
• Partner with Engineering, Operations and Customer Service to successfully launch new programs by identifying and mitigating quality risks up front during PPAP and new product qualification process.
• Responsible for handling customer communications and documentation for all PPAP related processes
• Lead & manage testing and controls aimed at verifying product conformity, starting from incoming inspection on raw materials to final test on finished goods.
• Responsible for process audits and identify areas of improvement to ensure RTFT (Right the First Time) goals are achieved.
• Directly manage customer visits/audits and be the team leader for customer claims management and resolution.
• Initiates and drives Quality Kaizen programs as a result of risk assessments that help meet and exceed the customer quality standards
• Should liaise with external vendors, contractors, or suppliers to ensure that their products or services meet the organization's quality standards.

About You:

• A working knowledge of international and market specific quality requirements. Including but not limited to: ISO 9001-2015 and ISO 13485 (Medical Device Certification)
• Strong understanding of continuous improvement tools (Lean and/or 6 Sigma certification preferred)
• Strong organizational & planning skills
• Excellent analytical & problem-solving skills
• Proficient with Excel, PowerPoint, Word and other standard computer applications
• Excellent interpersonal & communication skills (verbal & written)
• Bachelor’s degree in engineering, or related field.
• 5+ years of direct Quality experience including quality engineering, root cause evaluation, standards and procedural development, auditing, and training.

Experience in a manufacturing environment

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