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Retail Store Manager – Fishs Eddy (UNION SQUARE / FLAGSHIP Location)

Location: Union Square, NYC

Reports To: Chief Revenue Officer (Ari Langsdorf)

Direct Reports: Assistant Store Manager, Sales Associates

About Fishs Eddy

Fishs Eddy is not just a brand—it’s a way of thinking. We are built on humor, authenticity, and a passion for great design. We create unique, high-quality housewares and tabletop products with a distinct personality that resonates with our customers. Our team is a close-knit group of thinkers, doers, and creatives who embody our core values every day.

About the Role:

Fishs Eddy is looking for a highly capable Retail Store Manager to lead the charge in it’s Flagship location. This is a hands-on leadership role responsible for all daily store operations, team performance, customer experience, and visual standards. You’ll be managing a high-volume retail store in one of NYC’s most vibrant neighborhoods—with a strong community vibe, a distinct brand voice and a heritage of almost 40 years!

The Store Manager must balance operational excellence with creative brand alignment , ensuring that the store delivers on both financial performance and the unmistakable Fishs Eddy experience.

Key Responsibilities:

Store Operations & Performance

• Oversee all aspects of day-to-day operations, including opening/closing, inventory management, merchandising, and visual standards.
• Ensure the store meets or exceeds revenue targets and profit margins through strong sales management and staff productivity.
• Partner with HQ teams (finance, operations, product) to ensure accuracy in POs, stock levels, and sales reporting.
• Implement and maintain operational systems and procedures to ensure efficiency, consistency, and cleanliness.

Team Leadership

• Recruit, train, and develop a high-performing retail team.
• Key Supporting Roles:
• Assistant Manager – Your right hand, stepping in when you're off-site to ensure smooth operations. (in place)
• Visual Merchandiser – A role supporting in-store visuals and reporting into the founder for creative direction. (in place)
• Back-of-House Sergeant – The operational backbone; manages stockroom, supports displays, and handles all things fix/build/move. (in place)
• Schedule and lead regular team meetings to drive alignment on sales goals, product knowledge, and service standards. Backbone of meetings and structure will be through our FEOS setup (Fishs Eddy Operating System) that has a weekly “Family Meal” will all keep team members.
• Provide real-time coaching and feedback; conduct formal performance reviews and growth plans.

Customer Experience

• Uphold Fishs Eddy’s unique approach to customer engagement—witty, warm, informed, and never cookie-cutter.
• Make People Smile is a CORE FOCUS for us … ultimately our goal is to have people leave the store holding one of our bags; but if we cannot achieve that having them smile while in our space is an absolute non-negotiable.
• Be present on the floor to engage with customers, problem-solve, and model high-touch service standards.
• Handle escalated customer service issues with grace and accountability.

Merchandising & Visual Standards

• Ensure all product displays reflect Fishs Eddy’s visual merchandising guidelines and brand personality.
• Lead seasonal resets, event-based floor moves, and window refreshes in collaboration with the Visual Merchandising Manager.
• Monitor product turns and inform buying based on in-store trends and customer feedback.

What You Bring:

• 5+ years experience managing a high-volume retail store (ideally $5M+ annual revenue).
• Proven track record of driving sales, managing inventory, and building high-performing teams.
• Deep understanding of NYC retail dynamics and customer expectations.
• Strong organizational and operational skills; comfortable using POS and retail management systems.
• Exceptional communication and leadership skills.

Why Fishs Eddy?

We’ve been doing this forever—and we’re just getting started. Our flagship at 19th & Broadway is iconic, and our new Brooklyn location just opened in October ‘25. Join a small but mighty team bringing creative retail back to NYC, one dish at a time.

Compensation and Benefits:

• Annual Salary: $110,000

• Pay Frequency: Bi-Weekly

• Additional Benefits:

-Health Insurance after a waiting period (99.99%)

-PTO

-Participation in Incentive Equity Pool (subject to vesting).

- Potential Annual Bonus tied to stores performance.

*Note that benefits policies are administered by a third partyPEO.

You can apply by sending your resume and cover letter to freddy@fishseddy.com

Subject Line should ready – FLAGSHIP STORE MANAGER

Fishs Eddy Core Values

A Fishs Eddy team member is a HUMAN that SMILES and is not above DOING THE DISHES . They know how to FORK OFF , and they are always willing to MAKE A TOAST when they have something productive to say.

Fork Off

• Good sense of humor
• Self-deprecating
• Ability to banter.

Human

• Inclusive & tolerant.
• Built on respect, driven by diversity.
• EVERY voice has a seat at our table.

Smile

• Optimistic mindset / adaptable skillset.
• “Can-do” attitude.
• Challenges are chances to grow.

Make a Toast

• Direct, authentic, and respectful communication.
• Listen, learn, lead … in that order.
• Empower every voice.
• No room for “Yes Men.”

Do the Dishes

• Nothing above OR below us.
• Hard work, grit, determination.
• One team, one goal … shoulder to shoulder.

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