Job Description

Description:

We have a unique and exciting opportunity for an experienced Optical Leader to make a significant impact on the growth and operational success of a leading ophthalmology and optometry company in California. This leader must have demonstrated prior success growing an optical business while maximizing partnerships with ophthalmology clinics. Successful strategy implementation will include capitalizing on future integration opportunities between the medical and optical divisions.

In addition to providing leadership to over 30 optical locations within our medical clinics, the Senior Director of Optical will have responsibility for the continued expansion of the three Acuity Optical stand-alone businesses. This goal orientated and high energy leader will play a pivotal role in enhancing the success of the state-of-the-art diagnostic technology used by our telehealth Optometrists and optical team to perform digital eye health screenings and detect eye disease.

Success will mean fostering strong, collaborative relationships between the optical and ophthalmology clinic divisions to integrate services, improve patient outcomes, and create a seamless care experience. Partnering with medical and refractive OD's, this leader will lead change and streamline operations to ensure that OD's can maximize the efficiency of their practice and perform at their highest level.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Responsible for enhancing the financial and operational performance of the optical division, with a strong emphasis on developing and executing initiatives that maximize revenue growth and reduce costs.
• Provides overall leadership and support to the three Acuity Optical teams and the optical teams within our medical clinics.
• Will partner with ophthalmologists and medical and refractive optometrists to streamline processes and maximize practice productivity.
• Responsible for the development and on-going management of retail operations including launch readiness, operational policies and procedures, and business planning.
• Evaluate sales and profitability of current locations and identify and implement actions to achieve optimal performance.
• Develop and lead an effective, scalable, and consistent retail store expansion process.
• Responsible for EBITDA variance management of daily optical operations and takes action to implement action plans for correction.
• Standardizes tools, improves processes, and implements technology to drive consistency, efficiency and enhance customer/patient experience.
• Collaborates closely with ophthalmology leaders including the Directors of Field Operations and MD/OD's to ensure seamless transition of services between optical locations and medical clinics.
• Owns and drives workforce planning to enable effective forecasting, labor planning and scheduling.
• Participates in Human Resources activities such as interviewing and hiring candidates, salary administration, performance counseling, corrective action, and performance reviews.
• Responsible for training, coaching, developing and performance review feedback.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Required:

• Bachelor's degree in business, healthcare administration, retail management, or related field.
• 8 -10 years' experience in retail optical and ophthalmology industries.
• Experience should include multi-store retail operations and opening de novo locations.

Knowledge/Skills/Abilities/Talents:

• Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.
• Proven leadership experience within the optical and ophthalmology industry, with a deep understanding of both the medical and optical businesses.
• Strong business acumen with a track record of driving financial and operational improvements in a complex healthcare environment.
• Experience working closely with optometrists, ophthalmologists, and other healthcare professionals to optimize workflows, drive practice efficiency, and ensure high levels of patient satisfaction.
• Excellent communication, interpersonal, and leadership skills with the ability to influence stakeholders at all levels of the organization.
• A strategic thinker with the ability to execute effectively, driving both short-term and long-term growth initiatives.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change).
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.

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