Role: Senior Director, Call Center Operations
Location: Central Florida (On-site or Hybrid Preferred)
Terms: Direct Hire
Industry: Healthcare | Outpatient Cardiology | Patient Access Operations
Insure Technology is excited to partner with a rapidly growing healthcare organization to identify a highly experienced and forward-thinking Senior Director of Call Center Operations to lead their expanding multisite patient-access center. This is a critical leadership role supporting outpatient cardiac clinics across Central Florida, with a heavy focus on patient triage, scheduling, and care coordination.
This opportunity is ideal for a call center strategist—not someone focused on short-term fixes, but a leader capable of designing new workflows, implementing scalable processes, and building an operational foundation that improves patient experience at every touchpoint.
What You’ll Lead
• Oversee day-to-day operations of a multisite cardiovascular call center supporting triage, scheduling, and patient coordination
• Design and implement standardized processes, call flows, operational KPIs, and performance dashboards
• Build scalable systems aligned with organizational growth, avoiding temporary or reactive solutions
• Partner closely with clinical and executive leadership to align call center operations with clinical priorities
• Analyze call volume trends, staffing models, and technology utilization to optimize engagement and responsiveness
• Lead and mentor supervisors, call agents, and scheduling teams
• Ensure adherence to quality standards, HIPAA compliance, and patient service expectations
What We’re Looking For
• Required: Background leading a cardiovascular or cardiac-focused call center
• Deep experience in patient triage–based call workflows, ideally in an outpatient clinical environment
• Proven track record designing new operational structures, SOPs, and scalable workflow models
• Demonstrated ability to collaborate directly with clinical decision makers, including cardiologists
• Strong change-management capabilities with experience implementing modern call center tools and best practices
Position Details
• On-site or hybrid leadership presence strongly preferred
• Comprehensive benefits package including healthcare, PTO, paid holidays, and 401K
Why This Role Matters
This is a rare opportunity to influence patient access, care quality, and call-center modernization at scale. The organization is growing quickly across Central Florida, and they are seeking a leader who can architect systems—not just maintain them—and who thrives in environments where innovation, structure-building, and operational excellence are top priorities.
...Day - 08 Hour (United States of America)**This is a Stanford Health Care job.****A Brief Overview**The Cancer center DSL Medical Scribe will collaborate with physicians, patients, and office staff to facilitate patient flow and to ensure an accurate and complete...
...freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory o Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory o Experience with steamship lines' Bill of Lading and INCO terms preferred, but...
...our team when we officially open our new Frederick, MD office location this Spring! RESPONSIBILITIES Perform post-closing review of closed loan packages to determine completeness and accuracy Ensure that all required loan documents are present and properly...
...into government and commercial organizations is essential for driving tangible improvements in performance. For over 50 years, GP Strategies... ...Solutions has an immediate need for a Mechanical/Quality Instructor in St. Louis, MO. This is a full-time, regular, exempt,...