Job Description

POSITION SUMMARY

The VP of Business Operations will be responsible for standardizing our operations across internal departments and stakeholders. This role will be responsible for enhancing scalability, creating efficiencies, and streamlining processes leveraging technology and data. This individual will also be responsible for managing outsourced service providers and integrating internal and 3rd party data sources into our data lakehouse . Being extremely knowledgeable of industry best practices across sales, marketing, finance, operations, and professional services, in addition to possessing a strong understanding of technology will set this individual up for success.

OBJECTIVES

• Work with the COO to lead the expansion of the Business Operations department in accordance with the Business Operations long term strategic plan
• Lead the team in partnering with technology to integrate the Company’s applications and 3rd party data sources to the Company’s data lakehouse
• Develop communication strategy for stakeholder engagement and support across all initiatives
• Partner with the PMO team to ensure successful execution of Operational projects
• Ensure consistent implementation of data strategy from an Operations perspective across departments
• Lead build out of centralized reporting function within Business Operations
• Create forecasts and build dashboards for all internal departments and stakeholders to easily understand the health of the business, and identify opportunities and create strategies to help them hit their goals
• Implement exception reporting and automations to monitor and maintain data quality across key source systems (partnering with technology to leverage hub and spoke data model or ESB framework)
• Partner with internal and external stakeholders to drive the development and release of products to Clients
• Vet new technology to increase operational efficiencies and revenue generation opportunities
• Cross team collaboration to create efficiencies for interdepartmental communication
• Oversee SaaS deployment and management
• Establish high levels of data quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales and marketing teams
• Identify opportunities to drive Sales and Marketing alignment, making progress towards Company’s goals
• Ensure a remarkable level of customer and stakeholder experience, as applicable

COMPETENCIES

• High level of EQ
• Ability to navigate complex conversations with a diverse set of stakeholders
• Strong experience architecting and managing systems from the ground up - CRM, Accounting/GL systems, operational systems, and other financial systems Advanced understanding of SaaS deployment
• Ability to map out and organize the process within and across functions
• Advanced level of technical skills in order to communicate with the Technology team through any potential roadblocks
• Advanced level of experience with reporting utilities such as PowerBI, Tableau, SAP Business Objects, or similar
• Strong knowledge of the sales pipeline and sales process, forecasting, trends analysis
• Ability to consult within various teams to identify process gaps and establish efficiency
• Strong understanding and philosophy between marketing and sales

EDUCATION AND EXPERIENCE

• MBA or M.Sc. in a related field preferred (Not Required). Related fields include operations, finance, computer science, engineering, data science, or similar
• At least 7 years’ experience in a Business Operations role
• Experience leading and building operations (or similar) teams
• Experience with PowerBI, Tableau, SAP Business Objects, or similar reporting tools
• Experience integrating many sources into a centralized data management platform
• Experience with Master Data Management (MDM)
• Project management experience
• Experience successfully bringing new products to market

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

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