Job Summary:
• Looking for a strategic Senior Workforce Manager to lead workforce capacity planning and management efforts.
• This pivotal role is responsible for ensuring optimal workforce operations across our global BPO partners in Central America and the Philippines.
• The ideal candidate will possess deep expertise in workforce management, particularly with the IEX NICE platform, and have a proven track record of managing large-scale operations.
Qualifications:
• Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree preferred.
• Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
• Extensive experience supporting BPO operations in Central America and the Philippines.
• IEX Guru - with at least 10 years’ experience
• 10 years’ experience in NICE inContact
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
• Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
• Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience building a full WFM from the ground up
• Green Belt Certification required; Black Belt Certification preferred.
• Both of the following are mandatory requirements:
• Union experience
• Vendor/BPO experience
• Previous oversight of reporting arm of a business
• Experience working with finance team
...award-winning, flavorful produce is packed under the SUNSET brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are...
...team of attorneys in collaboration with 2-3 other legal assistants. Manage calendars, schedule client meetings, and coordinate travel logistics (domestic & international). Handle meeting setup including room reservations, catering, and guest check-in processes....
...JOB SUMMARY : This position is responsible for the HVAC-R maintenance and/or repair, of a variety of specialized equipment in an assigned... ...and air conditioning systems, refrigeration equipment, lighting, signs, and pumps as required Responsible for replacing plug...
...obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR . BENEFITS 100% Company-Paid Medical, Dental, Vision; Paid Time Off; Bonus Potential, Stock Incentives, Performance-Based Promotions SCHEDULE Weekdays; weekends...
...Description This position is responsible for delivering products to customers from Sherwin-Williams stores using box and flat-bed trucks. Drivers ensure deliveries are complete, packed correctly, and safely delivered to the correct customer. Drivers are accountable for...