Practice Associate III - Medical Receptionist Job at 61st Street Service Corp, White Plains, NY

anNtVmI3ZEpyU0VnTjhVTU5vQjk2Y2dSa3c9PQ==
  • 61st Street Service Corp
  • White Plains, NY

Job Description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III is responsible for the patient welcome experience functions for the Department of Radiology including collecting demographic and insurance information, scheduling imaging services, and other duties necessary to provide efficient, timely services to the patients, their families, and providers. This position is an advanced role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations in the Department of Radiology. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

  • Greet patients and visitors and answer patient telephone calls.
  • Conduct pre-registration, check-in, check-out, appointments, and other related tasks as requested.
  • Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
  • Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
  • Coordinate and schedule appointments, procedures, and other specialty services/tests as requested.
  • Assist with coordination of care to other specialties and appointments.
  • Function as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
  • Verify patient insurance eligibility and benefits as needed.
  • Conduct all pre-determination, authorization, and pre-certification.
  • Assist with onboarding and training new staff.
  • Serve as a first point of escalation for complex cases or front desk issues.
  • May serve as team point person or task monitor as directed by Supervisor.
  • Perform administrative duties as it pertains to practice or specialty.
  • Other duties as assigned.

Job Qualifications:

  • High school diploma or equivalency is required.
  • A minimum of 5 years’ experience in a medical office environment with strong proficiency with medical terminology is required.
  • Strong emotional self-awareness, emotional self-control, empathy, and adaptability skills as it pertains to the patient experience.
  • Strong customer service orientation, interpersonal skills, and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
  • Well organized and ability to manage a demanding workload and moderately complex cases in an accurate and timely manner.
  • Excellent verbal and written communication skills.
  • Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
  • Prior experience in a radiology or medical imaging office is strongly preferred.
  • Prior experience in Epic is preferred.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees, including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

Job Tags

Similar Jobs

ArtsTech

Event Specialist (Part Time) Job at ArtsTech

The Events Specialist serves as the primary point of contact for the Gallery Event Space during on-site events at ArtsTech. This position is responsible for ensuring that all events run smoothly and adhere to organizational standards. The event specialist will work with...

Insight Global

Land Surveyor Job at Insight Global

 ...Location: Newport News, VA 23606 Duration: 6 month contract to hire Required Skills & Experience: - Experience leading a land survey crew, either as a Crew Chief or Party Chief. - Experience performing various types of surveys, such as Boundary Surveys,... 

CRWD

PAID Social Media Marketing Intern Job at CRWD

 ...date: looking to fill 3 roles as soon as possible for a 3 month internship~ Hybrid, meeting in person 1-2 times per week in a WeWork in...  ...3 examples of past work to Carolyn @joincrwd.com with the subject line YOUR NAME - CRWD Summer Social Media Intern Application... 

Doggett Toyota Lift

Rental Coordinator Job at Doggett Toyota Lift

Rental Coordinator Classification Non-Exempt Job Summary The Rental Coordinator will assist the rental department with organization of rental duties. These activities may include, but are not limited to, opening and closing rental contracts, reservations...

Miller-Bradford & Risberg, Inc.

Field Service Technician Job at Miller-Bradford & Risberg, Inc.

 ...Responsibilities The Service Technician will report to the Service Manager. This position is responsible for the repair of machinery and components at high levels of quality. Troubleshooting, diagnosis and repair on heavy construction equipment in a safe and timely manner...