Job Description

Job Title: Telemarketing Specialist

Company: The Splash Lab

Location: Los Angeles/Remote

Employment Type: Full-time

About The Splash Lab: The Splash Lab creates innovative and design-led commercial restroom products that are as functional as they are beautiful. We partner with architects, designers, and contractors to provide tailored solutions that elevate restroom spaces in commercial projects worldwide.

Job Description:

We are seeking a highly motivated and resilient Telemarketer to join our dynamic sales team. In this role, you will play a crucial part in driving our business forward by generating leads, setting appointments, and building relationships over the phone. If you thrive in a fast-paced environment, are unafraid of rejection, and have a passion for engaging with potential clients, we want to hear from you!

Key Responsibilities:

• Make a high volume of outbound calls daily to architects, designers, contractors, and project managers.
• Identify potential leads and gather key project information, including Project Name, Size, Estimated Product Need Date, and Number of Restrooms Required.
• Engage prospects using effective communication techniques and a consultative sales approach.
• Introduce The Splash Lab’s products and solutions, highlighting their value and benefits.
• Qualify leads and schedule solution design review meetings when applicable.
• Follow up on leads generated from marketing campaigns and trade shows.
• Maintain detailed records of calls, leads, and sales activities in CRM software.
• Consistently achieve and exceed call volume and appointment-setting targets.
• Provide feedback to the sales and marketing teams on call outcomes and market insights.

What We’re Looking For:

• Proven experience in a high-volume telemarketing or cold-calling sales role.
• Excellent verbal communication skills with a confident phone presence.
• Strong persuasion and negotiation skills.
• Ability to handle rejection with a positive attitude and maintain motivation.
• Experience in the construction, design, or commercial restroom industry is a plus.
• Highly organized and able to manage multiple tasks efficiently.
• Familiarity with CRM software and lead generation tools is preferred.
• Self-starter with a proactive and resilient approach to sales.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for growth and development within a dynamic team.
• A supportive and collaborative work environment.
• Access to training and resources to enhance your telemarketing skills.
• The chance to contribute to impactful and design-driven commercial projects.

How to Apply:

If you are ready to bring your telemarketing prowess to The Splash Lab and make an impact, please submit your resume. Please email a loom video to russell.fry@thesplashlab.com answering the following questions and why you see yourself being the perfect fit for this role:

1. Can you walk me through your experience in telemarketing or sales?
2. How would you introduce The Splash Lab and its value to a potential client who may not be familiar with our brand?
3. How do you engage a prospect who may not initially see value in the conversation, whether it’s an architect, contractor, or facility manager?
4. Can you describe a time when you had to educate a prospect about a technical product or solution over the phone? How did you ensure they understood its value?
5. How do you handle follow-ups with prospects who express interest but don’t commit right away?

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