Job Description

Contractor Liaison

NES Fircroft is currently looking to hire a Contractor Liaison to join our Houston office. The Contractor Liaison will play a critical role in the development/management of the Contractor experience within NES Fircroft – acting as a focal point for all contractor queries and issues. It is anticipated that there will be considerable interface with Divisional Managers across the US to support the management of contractors on assignment, alongside other functional managers within the business. The key purpose of the role is the management of the contractor population engaged.

Responsibilities:

• Principal Contact for all contractors, supporting, advising, and managing their assignments from start to finish.
• Establish a personal brand, becoming recognized as an industry subject matter expert – networking and developing relationships with candidates.
• Builds and maintains rapport with the contractors during the onboarding process and throughout the lifecycle of the placement ensuring the most appropriate communication methods are used.
• Effectively deals with contractor issues escalating to Senior Management where required, thus always maintaining professionalism.
• Identifies opportunities to improve the quality of the candidate experience working with NES Fircroft Off-Boarding of Contractors – manages contractors being off-boarded, either supporting with looking for a new assignment or discovering where.
• Awareness of business policies and procedures, highlighting any breaches or concerns to Senior Works closely with other Support teams, including Sales, Payroll and Benefits to ensure cohesive and efficient communication to contractors.
• Closely interfaces with VP for Americas and other senior management, depending on nature of issue -escalating key matters that affect our day-to-day operations to the appropriate Manager and Operations Manager / Operations Director.
• Supports and works with regional Assignment Support teams to ensure contractor is on-boarded in an appropriate and timely manner.

Experience:

• 1-2 years of previous experience in a Customer Service Role / Contractor Liaison role
• Strong organizational and communication skills, smart and methodical, demonstrating the ability to multi-task and prioritize.
• Outgoing and confident personality with a proven track record in a Customer Service/ Candidate management role
• Team player who can also take initiative and work in an autonomous fashion.
• Good communicator, articulate with strong external presentation skills (written & verbal).
• Awareness of, adherence to, and compliance with appropriate policies and procedures
• Ability to manage confidential or sensitive information sensitively

Why NES Fircroft?:

• 22 days PTO
• 10 paid bank holidays
• Festive shutdown (closed from Christmas to the new year)
• Hybrid schedule and early release on Fridays
• 100% medical benefits covered
• Competitive base salary

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